Interpersonal Communication Training

Interpersonal Communication Training sessions are designed to be conducted with small groups to promote an interactive learning environment. One-on-one coaching with senior executives can also be arranged. Participants learn by doing and live practice replaces lectures. This interactive approach allows participants to integrate key concepts and apply them more effectively in their daily life.

We all know that the impression we make on other people is an important factor in the success of our relationships with them. Managing this impression involves more than choosing our words carefully. Research on human perceptions shows that 55% of the impression we make on another person comes from non-verbal elements and 38% from our way of speaking. Only 7% of how someone sees us comes from what we say. Our training will help you master and use these powerful techniques of non-verbal communicating to be more successful in your relationships.

Interpersonal Communication Training is delivered by Right Impression Consulting, a division of Dragonbridge Corporation. Our trainers have extensive experience in representing and negotiating for major corporations operating in different cultures.

Non-Verbal Communication and Body Language

• Interpreting non-verbal clues to someone’s state of mind
• Managing your body language to strengthen your negotiating position
• Understanding the way others receive information to produce the right reaction
• Analyzing the other person’s decision-making style
• Establishing rapport and improving your credibility

Presentation and Speaking Skills

• Controlling the volume, speed and pitch of your voice
• Delivering strong speeches and presentations
• Improving your physical presence in front of your audience
• Handling questions and discussions with ease
• Structuring the content of your presentation
• Using projectors and visual aids effectively

Business Etiquette and Social Skills

• Making introductions, exchanging cards, shaking hands
• Understanding business meeting etiquette
• Handling cell phones and pagers
• Developing a good telephone presence and voice
• Master formal dining etiquette for Europe, China and North America
• Organizing successful social functions for business partners
• Recovering smoothly from mistakes and difficult situations
• Dealing professionally with employees and service personnel

Intercultural Communication

• Understanding cultural differences in negotiations
• Avoiding inappropriate gestures or questions in other cultures
• Adjusting to cultural differences in body language and personal space
• Giving and receiving gifts appropriately
• Conducting business and entertaining in other cultures

 

International Trade Training

Our international trade training sessions are designed to cover all the essential elements for company personnel who will be involved in export, import, outsourcing, foreign investment or other cross-border activities. The sessions are conducted by trainers with experience in the practice of international trade to facilitate meaningful discussion of relevant issues with the participants.

Introduction to International Trade

• The global economy
• Making the decision to enter foreign markets
• Preparation
• International market research
• International marketing
• The international business plan
• International trade finance
• International logistics and distribution

International Marketing Research

• Defining international market research
• Role of research in international marketing
• Research planning process
• Evaluating export opportunities
• Collecting and analyzing market research data
• Market information source,
• Using the internet in market research
• Applying market research

International Marketing – Implementation

• Principles of marketing
• Characteristics of international marketing
• International marketing plans
• Market entry strategies
• Cultural differences and international marketing
• Political, legal and regulatory issues
• Marketing the right product or service
• Personal selling in international marketing
• Pricing and international marketing
• International marketing of services and intellectual property issues

International Trade Financial Issues

• The importance of financing in international trade
• Dealing with risks
• Export costing and transaction visibility
• Payment methods and short-term financing
• Cash flow planning and management

International Trade – Human Resources and Cultural Issues

• Understanding the importance of cultural differences in international trade
• Common cultural problems and mistakes
• Business communications
• Cultural differences and international marketing
• Negotiating across cultures
• Building relationships in an international context
• Key points for cultural effectiveness

Shipping and Logistics Issues

• Preparing a logistics plan
• Managing the supply chain
• Incoterms
• Transportation management and analysis
• Inventory and warehousing
• Export procedures and order processing
• Trade documentation

 

Project Management Training

Our Project Management Training sessions are designed and delivered by experienced, PMP (Project Management Professional) accredited personnel whose background includes consulting, coaching and training for major corporations with worldwide operations, not-for-profit associations, executive development organizations and government agencies. We have successfully fulfilled mandates in Canada, China, the United Kingdom, Switzerland, the United States and Singapore.

Project Management Training is delivered by PMX Training/Formation PMX, a division of Dragonbridge Corporation.

Project Management Essentials

• Project life cycle
• Proposal and selection criteria
• Initiating projects
• Integration management
• Plan development
• Risk management
• Schedule development
• Budgeting
• Communications
• Execution and control
• Scope management and change control
• Role of project manager
• Team development
• Essential skills

Project Planning - Scope, Schedule, Budget Baseline Development

• Scope planning
• Scope definition and decomposition
• Work breakdown structure creation
• Estimating techniques
• Network diagrams and critical path method
• Schedule development
• Schedule crashing and fast tracking and resource leveling
• Cost baseline development
• Financial analysis of projects
• Risk identification and schedule and budget contingency

Project Planning – Stakeholder and Risk Management

• Stakeholders’ influence on project success
• Stakeholder management approach
• Stakeholder identification
• Stakeholder prioritization and analysis
• Stakeholder management strategy
• Project communications planning principles
• Risk identification
• Risk analysis and quantification
• Risk response development
• Schedule and budget contingency development

Project Execution and Control

• Team dynamics of project execution
• Project manager role in execution
• Change management
• Contents of project progress report
• Principles of earned value management
• Cost performance index and variance
• Schedule performance index and variance
• Interpreting earned value computation results
• Cost estimation to project completion
• Risk monitoring log
• Other essential logs
• Project dashboard
• Project reporting charts

 

CONTACT US for more information on these and other training programs. Click on this link or cut and paste it into your browser dragonbridgecorp.training@gmail.com